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How queenexchange Handles Your Personal Data

This page explains exactly what personal data queenexchange collects when you open an account, how we store it, who we share it with, and what rights you hold…

Data collected only as neededYour rights under applicable lawUPI, Paytm, PhonePe payment data handled securelyClear retention periodsContact us to access or delete your data

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What This Privacy Policy Covers for You

queenexchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

queenexchange collects personal data — such as your name, email address, mobile number, and payment identifiers linked to UPI, Paytm, or PhonePe — when you create and use an account. Access to our platform depends on local law and is available where local law permits. We

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process this data to verify your identity, process withdrawals and deposits, and keep your account secure. Data is stored on servers with encryption at rest and in transit. We do not sell your personal data to third parties. Where we share data with payment processors or
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identity-verification partners, those partners are bound by confidentiality agreements. You may request a copy of your data, ask us to correct inaccurate details, or ask for deletion — subject to any legal retention obligations we must fulfil. Requests are handled within 30 days of receipt.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we handle your personal data, want to exercise a data right, or need to report a concern, our privacy support channels are available every day.

Email Privacy Support Send your data request or privacy question to our dedicated privacy address. Include your registered mobile number so we can locate your account quickly and process your request without delay.

Live Chat Start a chat session from any page on queenexchange and choose the Privacy option from the support menu. Our agents can log your request and escalate it to the data team on your behalf.

In-Account Support Ticket Log into your account, navigate to the Help section, and raise a support ticket with the subject 'Data Request'. This creates a logged reference number you can use to track the status of your enquiry.

HOW WE PROTECT YOUR DATA

Our Approach to Data Security and Retention

We apply multiple layers of protection to your account data — from the moment you enter details at registration through to every transaction you make using UPI, Paytm, or PhonePe.

Data Collection

We collect only what is necessary to operate your account — name, contact details, payment identifiers, and identity documents where required by applicable law. We do not collect data beyond what your account activity requires.

Cookie Usage

Our site uses cookies to maintain your session, remember preferences, and measure how pages are used. You can adjust cookie settings in your browser at any time. Disabling non-essential cookies does not prevent you from using your account.

Account Security

Passwords are stored as hashed values — never in plain text. We use two-factor authentication prompts on login and flag unusual device or location activity so you are notified before access is granted from an unrecognised source.

Data Retention

Account data is kept for as long as your account remains active and for a period thereafter as required by applicable financial and legal obligations. Once the retention period expires, data is deleted or anonymised from our systems.

Third-Party Sharing

We share data with payment processors handling UPI, Paytm, and PhonePe transactions and with identity-verification partners. Each partner signs a data-processing agreement and is not permitted to use your data for their own marketing.

Requesting Changes

You have the right to access, correct, or request deletion of your personal data. Submit a request via email or in-account ticket. We will verify your identity before processing any change and confirm completion in writing.

Frequently Asked Questions About Our Privacy Practices

These questions cover the data rights and privacy topics we hear about most. If your question is not listed here, our support team can help you through live chat or a support ticket raised from your account.

We collect your name, email address, mobile number, and the payment identifiers tied to UPI, Paytm, or PhonePe. Where identity verification is required by applicable law, we may also collect a copy of a government-issued document.

Payment data passes through encrypted connections and is handled by our payment-processor partners under confidentiality agreements. We store only a reference identifier on our side — we never hold your full UPI or Paytm credentials on our servers.

Yes. Submit a data-access request by email or via an in-account support ticket. We will verify your identity and send you a summary of the personal data we hold within 30 calendar days of receiving your request.

Raise a deletion request through our support channels. We will remove or anonymise your data after verifying your identity and confirming that no legal retention obligation prevents deletion. We will notify you once the process is complete.

No. We do not sell or rent your personal data to advertisers or marketing firms. Data is shared only with partners who directly support your account — payment processors and identity-verification services — under binding confidentiality terms.

Data is retained for the period required by applicable financial and legal obligations after account closure. Once that period ends, your personal data is deleted or anonymised. The exact retention period depends on the type of data and local regulatory requirements.

Log into your account and update editable fields directly in the profile section. For fields you cannot edit yourself — such as identity documents — raise a correction request via the Help section and our team will update the record after verification.

How queenexchange Handles Your Personal Data

How to Contact Us About Your Data

Our Approach to Data Security and Retention

Data Collection

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Frequently Asked Questions About Our Privacy Practices

01 What personal data does queenexchange collect when I open an account?

02 How is my payment data protected when I use UPI or Paytm?

03 Can I request a copy of all the data queenexchange holds about me?

04 How do I ask queenexchange to delete my personal data?

05 Does queenexchange share my data with advertisers or marketing companies?

06 How long does queenexchange keep my account data after I close my account?

07 How do I correct inaccurate information in my queenexchange account?

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