Reference

Your Agreement with queenexchange

These terms and conditions form the binding agreement between you and queenexchange when you open an account and use any part of our platform — from the lobby…

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What These Terms Cover and How They Apply

queenexchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every feature you access on queenexchange, including live tables, slot rooms, sports markets, and all wallet transactions processed via UPI, Paytm, or PhonePe. Access to the platform is subject to local law; it is available only where permitted under the laws applicable

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to you. We reserve the right to update these terms when regulations, payment processes, or product features change. When we do, the updated version is posted on this page and takes effect immediately for active accounts. If a clause is found unenforceable in your jurisdiction, all
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remaining clauses continue to apply in full. Disputes arising from these terms are subject to the jurisdiction stated in the governing law clause below. Transacting through UPI, Paytm, or PhonePe on our platform constitutes your confirmation that you have read and accepted the version of these
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terms current at the time of that transaction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS SUPPORT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or if you need to raise a dispute about your account under these terms, our support team is reachable through three direct channels.

Live Chat Start a chat from the account dashboard for immediate help with terms-related queries. The chat window is staffed during platform hours and connects you to an agent who can quote the relevant clause directly.

Email Support Write to our support address for formal terms inquiries, including requests to close your account or ask about data held on file. We respond with a case reference number so you can track the thread.

Help Centre The Help Centre holds the full text of current and archived terms, a plain-language summary of each section, and answers to common account-rule questions — all accessible without logging in.

HOW WE HANDLE COMPLIANCE

Account Security, Data and Your Rights Under These Terms

We hold account data only for as long as your account is active or as required by applicable law.

Data Retention

Transaction records, including UPI, Paytm, and PhonePe deposits and withdrawals, are kept for the period required by applicable financial regulations. You may request a statement of your own transaction history by contacting support.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences in your browser settings at any time; disabling analytics cookies does not affect your ability to transact.

Account Security

Your account is protected by password authentication and, where enabled, two-factor verification via your registered mobile number. Never share your login credentials; we will never ask for your password through chat or email.

Request a Change

To update your registered name, phone number, or linked payment details, submit a verification request through the account settings page. Changes to financial details require identity confirmation before they take effect.

Who to Contact

For formal rights requests — including data access, correction, or deletion under applicable law — contact the data team via the email address listed in the Help Centre. Quote your account ID in the subject line for faster routing.

Account Closure

You may request account closure at any time through the support team. Pending withdrawals are processed to your verified UPI, Paytm, or PhonePe detail before the account is deactivated; this typically completes within two working days.

Frequently Asked Questions About These Terms

Below are the questions we receive most often about these terms and conditions. Each answer reflects the current version of the agreement. If your question is not covered here, reach out through live chat or email and we will point you to the relevant clause.

Yes. These terms and conditions apply to every section of the platform — live tables, slot rooms, sports markets, crash games, and the full wallet, including all deposits and withdrawals made via UPI, Paytm, or PhonePe.

We post the revised terms on this page and update the effective date at the top of the document. If a change materially affects your account rights, we also send a notification to your registered email address before the change takes effect.

Access depends entirely on the law applicable to you. We make the platform available only where local law permits. You are responsible for checking whether your use is lawful in your location before opening or continuing to use your account.

Your personal and transaction data is retained for the period required by applicable financial and legal regulations, then deleted or anonymised. You may request a copy of your data before closure by contacting our support team by email.

Submit a formal dispute through live chat or email, quoting your transaction ID and account number. We review disputes within five business days and respond with the outcome and the specific clause under which the decision was made.

Account eligibility conditions are set out in the registration section of these terms. Use of the platform is restricted to individuals who meet the eligibility criteria and are in a location where access is permitted under local law.

The governing law clause in these terms specifies the jurisdiction that applies to any dispute. If you are unclear on how this applies to you, we recommend you contact support or seek independent legal advice before continuing to use the platform.

Your Agreement with queenexchange

Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Data Retention

Cookie Policy

Account Security

Request a Change

Who to Contact

Account Closure

Frequently Asked Questions About These Terms

01 Do these terms apply to all parts of the platform, including live tables and sports markets?

02 How will I know if the terms have been updated?

03 Can I use the platform if local law in my state restricts online gaming?

04 What happens to my account data if I close my account?

05 How do I dispute a transaction or a decision made under these terms?

06 Are there any restrictions on who can open an account?

07 What law governs these terms and any disputes that arise from them?

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